Orders

In Orders you handle each order from acceptance to handing it to the customer. Orders come from the shop or through the Partner API, and you can also enter them by hand. For a delivery, the recipient gets a tracking link. A pickup ends with a handover at your place.

Statuses

Status only moves forward. You cannot undo a delivery. The names below are the same as in the panel (Polish labels, with the meaning next to them).

Rejection does not undo a delivery. The kitchen may reject an order it has not started preparing. Nobody can void a delivery that already arrived.

flowchart TD
  intake["Sklep, panel albo API"] --> mode{"Przyjmowanie zamówień"}
  mode -->|"Automatycznie"| accepted["Przyjęte"]
  mode -->|"Kuchnia przyjmuje"| pending["Oczekuje na akceptację"]
  pending -->|"Przyjmij"| accepted
  pending -->|"Odrzuć albo upływ czasu"| rejected["Odrzucone"]
  accepted --> preparing["W przygotowaniu"]
  preparing -->|"dostawa"| way["W drodze"]
  preparing -->|"odbiór osobisty"| ready["Gotowe do odbioru"]
  way --> delivered["Dostarczone"]
  ready --> handed["Dostarczone, w panelu: Wydane"]

Delivery or pickup

Every order has a fulfilment method: Dostawa (delivery) or Odbiór osobisty (pickup). Older orders without this field count as delivery.

• Delivery has a driver and these statuses: Przyjęte, W przygotowaniu, W drodze, Dostarczone. It cannot have the status "Gotowe do odbioru".
• Pickup has no driver, no route and no driver card. Its statuses: Przyjęte, W przygotowaniu, Gotowe do odbioru, Dostarczone (shown as "Wydane"). It cannot have the status "W drodze". On the order page you see "Odbiór w lokalu" instead of the ETA window.

Which methods the shop offers is set in Shop.

Accepting

The setting Przyjmowanie zamówień (in company settings) has two modes. Automatycznie: a shop order is "Przyjęte" at once. Kuchnia przyjmuje: the order waits as "Oczekuje na akceptację" and you choose Przyjmij or Odrzuć. In this mode you also set "Czas na przyjęcie (min)". After that time the order is rejected, never accepted by itself. The "next" button will not accept the order for you, because the kitchen would be committing to something it has not seen.

For a delivery, assign a driver before the status changes to "W drodze": from the card or from the selection bar on the list. An order in the kitchen has no car on the map.

Order details

Click an order in the list to open its page. You always see:

• the status timeline with a button for the next step, e.g. "Oznacz jako dostarczone", or "Oznacz jako wydane" for a pickup;
• customer data: phone, address (none for a pickup), the customer's note, and an invoice with NIP if the customer asked for one;
• the payment panel;
• the event log.

With the Flota module you also get the ETA window, the driver card and the route replay. With Sklep you also get the order items.

Payment and refunds

An order shows its payment method (Gotówka, Karta, Online, BLIK, Przelewy24) and its state:

An online payment turns "Opłacone" by itself once the payment provider confirms it. A cash order stays "Do zapłaty" until you mark it: on the order page click Oznacz jako opłacone.

The payment panel shows a timeline of events: payment, refunds and disputes. The "Szczegóły opłat" fold-out shows the amount, the provider fee, Delieta's commission and what reaches you. When a customer disputes a payment, an alert appears with a button to answer at the provider. The order list filters such cases through ?payment=disputed.

Refund. On a paid order click Zwróć pieniądze (online) or Oznacz jako zwrócone (cash, the "Zwrot gotówki" dialog). You pick "Cała kwota" (whole amount) or "Część" (part) and type the amount in zloty, e.g. 12,50. After you send it the refund shows "Zwrot w toku". The customer gets the money back by the same method, usually within a few days. The payment fees do not come back.

Only the company owner and admin can refund. Others see "Nie masz uprawnień do zwrotów. Poproś właściciela firmy." (you lack refund rights; ask the company owner).

Columns and modules

The order list has columns: Kod, Klient / adres, Pozycje, Kierowca, Status, ETA, Wartość and a selection checkbox. Some disappear with a module (Modules and subscription):

Turning Flota off hides the driver but does not unassign one from the order.

Tracking link

A delivery card has a public address with a copy button. It has the form your-identifier.delieta.pl/o/…. Send it to the customer the way you usually write to them. Anyone with the link sees that one delivery — no login, no app.

It is not the drv_… key from the driver's phone. These are two different addresses: driver GPS and tracking link. Address and custom domain: Tracking domain. What the recipient sees: Tracking page.