Orders
How to accept a ticket, assign a driver, send the tracking link, and what the statuses mean.
Orders are tickets from accept to the customer’s door. A ticket arrives from the shop through the Partner API or you type it by hand. The point of the shift: one live tracking link in the recipient’s hands.
Statuses
Status moves forward. You cannot undo a delivery.
| On screen | What is happening |
|---|---|
| Waiting for acceptance | The kitchen has not said yes yet. |
| Accepted | The company committed. |
| Preparing | Oven, tying, packing. |
| On the way | The driver is moving. The customer can see the ETA window. |
| Delivered | Done. The tracking page opens as finished, not as an error. |
| Rejected | Terminal. Only from the acceptance queue — not from “on the way”. |
Rejecting is not “un-delivering”. The kitchen can refuse a ticket it has not started. Nobody can void a delivery that already arrived.
flowchart TD
intake["Shop, panel or API"] --> mode{"Company acceptance mode"}
mode -->|"immediate"| accepted["Accepted"]
mode -->|"queue"| pending["Waiting for acceptance"]
pending -->|"kitchen: yes"| accepted
pending -->|"kitchen: no"| rejected["Rejected"]
accepted --> preparing["Preparing"]
preparing --> way["On the way"]
way --> delivered["Delivered"]Accepting
The company’s acceptance mode (in delivery settings) decides whether a new ticket starts as accepted or waits in the queue. The queue has two verbs: accept and reject. The “next” button on the card does not accept for you — that would be a kitchen commitment the kitchen never saw.
Assign a driver before status goes on the way, either from the card or from the list selection bar. An order in the kitchen has no car on the map.
Tracking link
On the order card there is a public address with a copy button. In production: your-id.delieta.pl/o/…. Paste it to the customer the way you already write to them. Whoever knows the link sees that one delivery — no sign-in, no app.
This is not the drv_… key from the driver’s phone. Two addresses, two worlds: driver GPS vs tracking link. Host and custom domain: Tracking domain. What the diner sees: Tracking page.