For the company

Delieta has two paths: Shop and Fleet. You can choose one or both. Your choice at the start decides what you see in the menu. Below we describe the first shift for each of the three variants.

Create an account and a company

Go to delieta.pl and create an account. Creating an account has three steps: company, plan, done.

In the company step you give the name the customer will see on the tracking page and the kind of business (gastronomy, courier, service or fleet). Here you also answer the question What do you do?:

• I sell (shop) — the Shop is on, Fleet is off.
• I deliver (fleet) — Fleet is on, the Shop is off.
• Both — both paths are on. This is the default.

This question appears only when you create the company. Later you change the choice in Settings → Modules — see Modules and subscription.

The company URL does not change when you change the display name. See Company.

Choose a plan and the trial

In the plan step you choose Starter, Growth or Pro. The plan is billed per company, not per person. The plan’s limits and features are the company’s entitlement. You will find numbers and prices in Settings → Subscription.

Starter and Growth get a trial if your account has not used one yet and the company has had no subscription before. Pro has no trial. While a trial runs you see the Trial badge and the end date. You can cancel before it ends.

After the plan is paid you see the All set screen (during a trial: Trial active) with a Go to the dashboard button. The screen at /app/welcome shows the same and three fleet steps: drivers, an order and the venue address.

Variant 1: Shop only

You sell, but you do not deliver with your own drivers. The menu has Dashboard, Orders, the Shop group (Products and Ingredients) and, depending on the plan, Alerts and Analytics. There is no map, no vehicles and no drivers.

1. Add products: Products and Ingredients.
2. Set up the shop: Shop settings — delivery or pickup, payment, minimum order, preparation time.
3. Connect online payments if you want to take money over the internet: Online payments.
4. Take orders in Orders.

The customer gets a /o/… link, but without a map, driver and ETA window — only the status steps. This is how the tracking page without a fleet works.

Add-ons — Reservations, Catering, Translations — you turn on in Settings → Modules. They work together with the Shop.

Variant 2: Fleet only

You have your own drivers and you enter orders yourself or take them from another system. The menu has Dashboard, Orders, the Fleet group (Map, Vehicles, Drivers) and, depending on the plan, Alerts and Analytics. There are no Products or Ingredients.

Add a vehicle and a driver

In the panel: Vehicles, then Drivers. A driver without a vehicle does not drive. A vehicle without a driver stands. Once you reach the plan limit, you cannot add another entry. That is not a form error but a plan limit. More: Vehicles, Drivers.

Turn on GPS

The driver card has a drv_… key. The driver opens that address on the phone (Driver — Delieta’s phone app). Until the first signal, the fleet shows “Waiting for GPS”. The first signal is explained under driver GPS. Step by step: GPS and phone.

Do not give this key to the customer. The customer gets a different address: the order’s tracking link.

Create an order

You enter it in Orders or it reaches the panel from a storefront through the Partner API. If the company requires acceptance, the order waits in the queue before the kitchen accepts it. Only an accepted order can go out.

Variant 3: Shop and Fleet

The menu has both groups. A shop order can be a delivery (a driver goes, the customer sees the ETA window) or a pickup (the customer collects on site, no driver). Start with the Shop, because the add-ons depend on it, and add Fleet when orders need to be delivered. The steps from both previous variants combine unchanged.

Send the tracking link

The order card has a public address: your-id.delieta.pl/o/…. Copy it and send it to the customer the way you usually write to them: by SMS, messenger or mail. Whoever knows the link sees that one delivery. With Fleet: the map, the driver and the ETA window. Without Fleet or for a pickup: the status alone. There is no separate app for the recipient.

That is the whole answer to “how do I send a tracking link”. More: Tracking link, How to send a tracking link and Tracking domain.

What to watch during the shift

The Dashboard shows cards only for the modules that are on. With Fleet comes the Map with who is on the road and what is running late. Alerts show urgency with colour, which does not mean the alert was read. See alert severity.

Once the first shift is behind you, you can read about daily work in Features. When you cannot find something in the panel, check Modules and subscription first — the entry may have disappeared together with a module that is off.