Help

Help is how you contact Delieta support, right in the panel. Write here when the map shows something wrong, the shop is not working or a payment does not go through. We answer in the same thread.

Help is in the footer of the panel menu, below Settings. It does not depend on the plan or on modules: every company sees it.

How to open a request

On the Help page click New request and fill in the form:

• Subject — one sentence, up to 120 characters,
• Category — Map and tracking, Shop, Payments or Other,
• Message — what happened, when, on which driver or order; up to 4000 characters.

The Open request button sends the thread. The more exactly you describe which order, which driver and what time, the sooner we find the cause.

Request list

The list shows all threads of your company, most recently active first: Subject, Category, Status and Last message. A request has the status Open or Closed. Only your company sees its threads.

The thread

Clicking a subject opens the thread: messages from the oldest, each with its author (Company or Delieta) and a date. Under the messages there is a Reply field and a Send button.

• The support reply appears in the thread. Look in it or refresh the page.
• A closed thread is read-only: "This request is closed". If the problem returns, open a new request.

Help and the documentation

Many settings in the panel have a ? button that leads to the right place in this documentation. The Documentation link next to Help in the footer opens it from the start. Start with the documentation when you ask "how does this work"; use Help when something does not work.